February marked my 4th month of my journey into agency life as a HubSpot Partner. It was also my first full month working at the agency since finishing up paternity leave. It was by far my most challenging month since finishing my nearly 5 years working as a HubSpot employee.
This month began with uncovering client issues, billing problems, and staff inefficiency. The middle of the month consisted of reorganization, emergency content production sessions and pulling off an abrupt pivot into a more stable retainer/business model. By the end of the month, thanks to the team pulling together and a ton of extra hours and hustle, it felt like I was in the pilot's seat of a plane that began to pull out of it's nose dive and we were starting to soar back up to a promising future (for ourselves as well as our work with our clients and partners in the inbound community.)
Nobody had illusions that this new role would be easy for me, I just had no idea running an inbound agency could be this hard. As I think you're hear and see blow, I've done my best to embrace the challenges and rally our team and our clients to the cause...